Hi, I opted to undertake a free prezzi trial which would end on 14th June and have been charged before the trial ended on the 13th June despite cancelling the free trial on the 13th. I received one email on the 13th June saying prezzi has withdrawn the money and then another email on the 14th saying that Prezi will no take any money out. When i have checked my bank statement the money has been taken out and not been returned despite waiting 8 days. Please could I have some assistance regarding this matter. I would like a full refund. Thankyou Sana
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