Hi Prezi,
I am having trouble cancelling a Pro subscription. I signed up in late April (around the 23rd/24th) to try the free month of the Prezi Pro, however I never ended up using the program or even completely setting it up on my Mac.
In early May, I attempted to cancel the subscription but I had lost the password. I tried to recover the password using every email address I have but they were all invalid. I then set up a free account using the email wanderingmonkey80@yahoo.com in the hope that the accounts would magically combine :) but this did not work either. As I couldn't find an account under any of my email addresses and I hadn't used the program, I kinda hoped that the account set-up wasn't complete and so it didn't really exist. However, I was recently charged the annual fee of just under $180(AUD).
I've looked again on the website but I can find no email addresses to help me and because I can't log on to my account, I can't access the pro-support...... I need to cancel the subscription and also the charge. I am happy to pay for the first month but I do not want to pay for the entire year. I am a student and $180/yr for something I'm not using is a little steep.
Please help and thank you,
Sarah Watson
I am having trouble cancelling a Pro subscription. I signed up in late April (around the 23rd/24th) to try the free month of the Prezi Pro, however I never ended up using the program or even completely setting it up on my Mac.
In early May, I attempted to cancel the subscription but I had lost the password. I tried to recover the password using every email address I have but they were all invalid. I then set up a free account using the email wanderingmonkey80@yahoo.com in the hope that the accounts would magically combine :) but this did not work either. As I couldn't find an account under any of my email addresses and I hadn't used the program, I kinda hoped that the account set-up wasn't complete and so it didn't really exist. However, I was recently charged the annual fee of just under $180(AUD).
I've looked again on the website but I can find no email addresses to help me and because I can't log on to my account, I can't access the pro-support...... I need to cancel the subscription and also the charge. I am happy to pay for the first month but I do not want to pay for the entire year. I am a student and $180/yr for something I'm not using is a little steep.
Please help and thank you,
Sarah Watson