So I started a pro account and didn't find Prezi would fit for what I was doing. I received the warning e-mail that if I didn't cancel I'd be charged 160 for the year. I logged in and changed the account over to PUBLIC thinking that since a public account is free I wouldn't be charged. I got an e-mail today stating that you charged me anyway. I'm guessing I was supposed to delete my entire profile to keep from getting charged?
Side note, I noticed that I can't seem to change my account back to be private even though you charged me. So while I'd like to just get my money refunded if I screwed something up and am forced to eat the charge (though in my defense if it truly is the case that switching a private account to public doesn't prevent the charge then it's REALLY unclear) then can I at least get the private option back?
Side note, I noticed that I can't seem to change my account back to be private even though you charged me. So while I'd like to just get my money refunded if I screwed something up and am forced to eat the charge (though in my defense if it truly is the case that switching a private account to public doesn't prevent the charge then it's REALLY unclear) then can I at least get the private option back?