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Desktop Prezi taking a long time "getting license data"

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I recently downloaded Prezi Desktop as invited to trial, however when I enter my e-mail and password it seems to be having trouble connecting to prezi, the loading dial is spinning and a message below saying "getting license data" but nothing more. It continues to do this indefinitely. I can access my online account no problem. Any suggestion how I might over come this and utilise the desktop as I should? Many thanks Diana

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