Troubleshooting FAQ

I’ve accidentally deleted my prezi, can you help me recover it? - Answer

My prezi has lost content, can you help me recover it? - Answer

My prezi is missing, can you help me find it? - Answer

I’ve deleted my prezi but it keeps showing up on Google search, why? - Answer



I can’t edit my prezi - Solution

I can’t edit any of my prezis - Solution

I can’t insert any pictures into my prezi - Solution

My prezi/part of my prezi won’t load - Solution

None of my prezis will load - Solution

All my prezis have disappeared - Solution

Blank page runs in my browser - Solution

The images don’t appear in my prezi - Solution

The pictures in my prezi are stuck processing - Solution

Can't install or login to Prezi for Windows/Mac - Solution

I can’t export my prezi as a PDF - Solution

My portable prezi won’t play - Solution



Error message: The content you wanted to modify was too big or small to fit in the prezi canvas - Solution

Error message: Exclamation mark - Solution

Error message: There is not enough memory for this Prezi to load - Solution

Error message: Not Enough Memory, Prezi Has Crashed Shockwave Error - Solution

Error message: id: 2500 the reason is: media_error - Solution

Error message: We've lost connection to prezi.com. Trying to reconnect. - Solution

Error message: Something went wrong. We could not load your prezi. - Solution



Top 10 Prezi FAQ conversations available here.

All Prezi FAQ conversations available here.