Account/Payment FAQ

My password reset email hasn’t arrived - Solution

I want a refund - Solution

I can’t log in to my account - Solution

I want to delete a prezi but have no access to the account anymore - Solution

The link in my password reset email is expired  - Solution



I’d like to upgrade from Public to Enjoy/Pro - Solution

I’d like to upgrade from Public to EDU Enjoy or EDU Pro - Solution

I’d like to downgrade from Pro to Enjoy - Solution

I’d like to cancel my subscription - Solution

What will happen to my prezis after I downgrade from Pro/Enjoy to Public? - Answer



I’m having problems renewing my license - Solution

I’m having problems paying on the website - Solution



For solutions to issues specifically related to EDU licenses, please see our EDU FAQ.

Top 10 Prezi FAQ conversations available here.

All Prezi FAQ conversations available here.