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Assistance needed - Enjoy acct disappeared with all prezis (not deleted by user)

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Please assist. I started a trial account the beginning of December and upgraded to Enjoy - cc has been charged. I did not access for three weeks and now cannot log in, lost password said the email account unknown. logged in thru Linkedin and it shows an empty trial account. how do i access my prezis and upgraded account -- I have to edit and add to them today. some links from my history: http://prezi.com/user/gms8apfls18_/
http://prezi.com/he0_kbfctvj3/research/#
I cannot start a trouble ticket because I can't access the account. I really would like to use the software.
Thank you for your assistance!

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