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I have a public license, however Prezi is saying that my license has expired and i can't make more prezi's. How to fix it ?

After i connect to Prezi i receive a message saying that my license has expired and i can't make more prezi's, but my license is public. It's the message:
Your license has expired

Dear Marcio,
Your Prezi REFENJOY license has expired.
If you would like to create new prezis and continue to edit existing ones, you will need to renew your license now. Please renew it now, to let you create new prezis and continue editing existing ones.

Alternatively you can change to our free Public plan, but that also means you won't be able to use the Desktop Editor, and all your prezis you create in the future will be publicly available. You can also change license to another paying subscription.

What happens if you don't renew your subscription?
With an expired account you can still open and show all your exported and online presentations.
You can't create new prezis.
You can't edit online.

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