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Help recovering log in info

Hi. I am working on creating prezis for a Driver's Education school. I was asked to provide the password for the account to another worker but could not remember it. I tried to reset the password...

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Says 'unknown email' when I try to reset my password

I had an account with Prezi last year. Unfortunately I forgot my password. When I try to reset it, it says 'unknown email'. I am 100 percent sure that it is the same email I used to register...

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Please help - I have been building a new prezi for 2 weeks. I went to add an...

Please help - I have been building a new prezi for 2 weeks. I went to add an image and more than 75% of my prezi is now missing. Can I get it back? Here is my link...

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my university doesn't give out edu addy's and the school is standardized on...

my university doesn't give out dot edu mail address's and the school is standardized on Microsoft products. How can I as a university student get your university pricing? No prof I have is interested...

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great product, terrible support

it seems impossible to get support outside of the forums. And the problem with the forums, the really big problem with the forums is that the platform Prezi is using is 'GetSatisfaction'. Which means...

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How can I set the background audio track to recognize and to fade/return when...

I've found the tutorial on adding voice-overs, but without a separate file/track, I can't get the presentation to recognize that my video with sound has started, so that the background track fades then...

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How do I get my video to stop rotating 90 degrees when my prezi is on autoplay

my video keeps playing on its side

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Why is Prezi moving my images and objects around?

Some of the content shifts position each time I reopen the Prezi. Important workshop coming up. Very frustrating. PPT is looking better at this point...

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How do I zoom in Item A & then zoom out from Item B?

I need to demonstrate how 2 different users, in different geographic locations can see the same information in a different positions on their screen.  As such, is there a way I can do the following:1....

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Images are not loading in any prezi with Error message: Some media files...

Hi, images are not loading in my prezi (http://prezi.com/dudxzzbkn5hf/the-one-child-one-light-ocol-programme/) or any prezi for that matter with the above error message. I have tried all the...

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Audio: controlling audio start and stop beyond background and frame playing,...

first, how do you allow a song to play for either one time thru (no looping) or how can I have a song play for a set of frames in the path? I want to be able to play embedded youtube videos without...

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Prezi for Educators

I know it's been gone over a thousand times, but are there any plans "in the works" for Prezi to "nest" students under a teacher? I would LOVE to use Prezi with my 6th-8th graders but can't because it...

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I have a public license, however Prezi is saying that my license has expired...

After i connect to Prezi i receive a message saying that my license has expired and i can't make more prezi's, but my license is public. It's the message: Your license has expired Dear Marcio, Your...

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Cannot create portable prezi

How long should it take to create a portable prezi? It just keeps running but nothing is happening. I've been able to create a PDF. Is it possible that I have some security setting that won't allow me...

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Present remotly in Ipad

I am a teacher who would like to do a remote presentation to student iPads within my classroom as part of a 1:1 program. When I copy the url for a remote presentation and open it in a browser on the...

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Help with portable prezi

Hi i have a big presentation tommorow but i cant open my portable prezi. i tried in different computer and it doesnt open. please help me...... i followed the instructor but no prezi yet

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delete the presentation

Hi, the last days i create a presentation at the online Tool. Today i delete the whole presentation. Can i restore this presentation? Is there an online-backup or the like? Thank you for your help!

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Help with account log-in

How can I log in to my account when my email is no longer active? I would like to change emails as soon as possible to my new school email as I need my presentations as soon as possible. 

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New Prezi Player not same with video files - HELP!!!

Prezi folk... You're killing me here!  You weren't able to help me on my last thread, let's see if you can help me now.You upgraded your player yet the video files are not playing the same.  I have a...

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Why photos and stuff dont appear anymore is there any problem with the site

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