I have upgraded my account to the enjoy plan but I still cannot set my prezis...
I upgraded my account to Enjoy plan a few days ago and now I can create and edit my prezis but the account type is still public free user and I cannot set my prezis to be private.
View Articleproblems with accessing an account
I created a Prezi account when I was in school that allowed me to make them public or private. At the time, I left them public so my class could see them. I now want them private but it can't find my...
View ArticleProblem changing e-mail address
I want te change my e-mail address in Prezi. When I enter the new address the program says there has been a confirmation mail sent to [Object, object] ???? I haven't received an e-mail so I can't...
View Articlewhy should i enter a visa card number ?
why should i enter a visa card number to complete signing up ? i am still 13 yrs old and i am not having one sec. i just need it for a month i meen i want to use the trial and no more
View ArticleMy presentation was gone which ı did for my class.
My presentation was gone which ı did for my class. Its name is "Doğu Türkistan Sorunu" in Turkish and" East Turkestan Issue" in English. It is very important and ı saw it today in my prezi account. I...
View Articleprezi went missing while uploading online via desktop
Hello, one of my prezis disappeared when I was uploading it from desktop. It was an art resume with drawing in it and now it is nowhere to be found. (I have checked both online and local prezis) This...
View ArticleImproper Account Settings and no way to cancel membership + account charged
Hi,I became a Prezi member last year using my facebook account and paypal account. However, I have never been able to use my account after my first use. I wanted to cancel my account but I could never...
View ArticleI uploaded a PowerPoint to a Prezi, and my Prezi reverted to an older...
I uploaded a PowerPoint to a Prezi, and my Prezi reverted to an older version. For example, the font list and formatting features were old. The fonts that were released for Prezi's later updates were...
View ArticleNeed a Prezi presentation deleted, may have misspelled email address
I want to delete a Prezi that I've created, but I may have misspelled the email address I signed up with -- I tried to get Prezi to send me my forgotten password, only to be told that my email address...
View ArticleAdd support for German umlauts, please!
I'm sorry to say that, but your support for German umlauts is very poor at the moment... They are not being displayed and additionally can brake a whole text field (no more writing possible in a text...
View ArticleDidn't save my Prezi!!! help?
I saved many times my Prezi and when I opened it now it did not save it. This is my first time and I'm really frustrated. Any ideas?http://prezi.com/dux_k_idssux/untitled-prezi/
View ArticleHow do I create my own background?
I don't know how to create my own background for the whole prezi. How do I make picture background without using the templates?
View ArticleHow to autoplay video in prezi
I have created a prezi and in multiple frames I have uploaded a video. How can I get the video to automatically play when I click over to the next frame without having to scroll over the frame and...
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favorites : problem
Hi,There is a problem with the "favorite insertion" panel.If i open it, then i close it quickly, the animation stay on the screen, which is problematic.Please fix it.
View ArticleASAP !!
We paid for an enjoy version (1 year) on August 2014 but got a notice that our account is "closed" since the "trial version" in finished!!! now - since I can no longer log in - I can no longer get...
View ArticleI don't received the confirmation email for upgrade from Public to EDU
HelloI'm a french teacher who would like upgrade my public prezi in edu prezi. I registered many times my professionnal email address which finish by ac-rennes.fr and my college website which finish...
View ArticleUnauthorized Charge
Help! I can't figure out how to contact someone about my account.I was recently charged $59? Not sure how that happened... I haven't had my EDU account for over a year, and I downgraded my personal...
View ArticleThe content of my prezi is gone
I was working on a prezi with a group. The project was finished, and everyone had saved their work multiple times. When one group member logged in to make a last minute change almost all of the content...
View ArticleI was charged before my 30 day trial period.
Hi, I got a message saying I could upgrade to a better plan. When I checked the options it clearly said that the plan I was choosing had a 30 day trial period and I wouldn't be charged any amount but...
View ArticlePlease refund the yearly subscription fee
Hi, I was overseas and realised the subcription free has been automatically deducated from my paypal account upon return, without further confirmation on whether I wish to subscibe. I do not wish to...
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