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I have been billed for a subscription I did not buy!
I've been billed 900 danish crowns, but my subscription is public, and I have not purchased any subscription. Can you please tell me why I have paid 900 DKK?
View ArticlePlease help me restore a previsous version of my lost prezi! I would so...
Please Help! I've lost my prezi, can anyone help me restore a previous version of my presentation? It was overwritten at about 18:30 because of a sync issue. Any help would be so appreciated...
View ArticleDeleted Content. Please restore!!!!
I share this account with some students and one student has gone in and deleted another student's work. Can you go restore the version saved last on October 2? The URL is...
View ArticleMy offline prezi won't sync with prezi.com!
I wasn't able to edit on Prezi online so I go the Prezi with Mac version. I have now finished my presentation and want to share it. I tried syncing it so I can send people the link, but it won't sync....
View ArticleError: "CMD.EXE was started with the above path as the current directory. UNC...
I am having trouble getting a downloaded/portable prezi to run on my computer. I'm getting an error message that others seem to have had before: the filepath of my prezi, and then "CMD.EXE was started...
View ArticleI tried upgrading my account several times. Paying with Visa. But I get the...
I tried upgrading my account several times. Paying with Visa. But I get the remark: server error. I tried making a second account but same problem here. Are there any problems with upgrading at Prezi...
View Articlehow do I get refund.
I was charged $150 for a Pro account not $59 as a teacher. I sent an Email and no answer.my credit card has no refund either. So I cancelled. Up to date no refund. What should I do. It is difficult to...
View ArticleUnable to subscribe
I have tried numerous times to pay for an upgrade. Once everything has been completed (credit card info) I always get the same page asking for credit info, no error message, no confirmation. A bit...
View ArticleI have been charged incorrectly
I have been charged incorrectly for a subscription of 59 dollars. I tried to submit a ticket request so a rep could get in contact with me, but it is telling me I have to upgrade and asking once again...
View ArticleIssue uploading video files
I tried to upload some videos to my Prezi presentation. I managed to do so for the majority but I have an error message for some others : Technical details: id: 2110 the reason is: Event [Event...
View Articlesite bug: banner obscures mobile view
Hi, please don't display static banner in mobile view, screen space is too limited. Also, the position is not consistent... sometimes it's halfway down the screen....
View ArticleMindmap importer for Prezi
Hi all, Just to announce that I developed an UNofficial mindmap importer for Prezi. Its functions are very limited: - it converts a (simple) mindmap created with freemind (freemind.org), and - creates...
View ArticleForgot prezi email for account?
I was googling my name and apparently my full name is associated with a prezi account here: http://prezi.com/user/mglxzqidwp92/ I do not want these prezis available for everyone to access so would...
View ArticleAll images in every Prezi stuck on "processing"
Hi,All my images in every Prezi of mine are now the gray processing box and have been for the past day or so. None of the templates will load and it gets stuck when I try to start a new Prezi.Can you...
View ArticleCan I download Prezi for Windows/Mac onto multiple computers?
i have a mac at home and a pc at work. can i download the appropriate version on each computer under one license?
View ArticleCan't select objects in most of the parts of my prezi
I've opened my prezi to edit it after a while ( http://prezi.com/wnqzilbsrvd-/algoritmo-paralisis-braquial-obstetrica-pbo/) When I try to edit some bubbles and texts I amb not able to make click on...
View ArticleChange my email address issues
Hi trying to change my email address and any email i select i click on the emial link and it says the link has been expired. therefore can not change please help thank you
View ArticleTrouble signing up for education package
I am a lecturer at a university in london, I want to use Prezi to do my presentations but when I try to sign up it is automatically taking me to the business sign-up page everytime and not giving me an...
View ArticleCustom fonts question
New to Prezi and have a couple of questions...Firstly, is there step-by-step instructions on creating templates with custom typefaces (i.e. Futura)Also, does anyone know if you create a custom typeface...
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