REFUND
Hi,I recently downloaded what i thought to be a trial version of Prezi. I used the program once just to inform myself how it works. I never got an email reminding me that the trial was about to end or...
View ArticleUsername recovery
I just created an account and cannot access my account because it says my username is entered wrong. How can I confirm or recover my username I created my account with?
View ArticlePassword error logging in from iPad
I downloaded the Prezi app on my Ipad. However, when I logged out and tried to log back in, it is giving me a wrong password error. When I log in from my computer, the password works fine. What can I do?
View Articlediagram
I need heeelp please :/ I wanted to insert a diagram but they are not available anymore :( I don't know why yesterday it was available :/
View ArticleIs there a way to set a path "back" out of a frame that is not in your...
I like adding in little optional slides into my presentation. For instance, extra plots that I don't want to show, but I can bring up if somebody asks a question, or if I suddenly decide I want to go...
View Articleproblem with pdf for file
I would like to insert pdf for file (look well, one page, it's oK), but I can't. I can read this message : "don't support". It's PDF real, I don't understand where is the mistake...
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ConnectEd not a fully Pro license? Where's the storage?
I have an issue with the way Prezi is upgrading our teacher accounts. We applied and received Pro upgrades from the ConnectED promotion, but our teachers are not seeing the upgrade in storage. This...
View ArticleAll the images and most of the text in my Prezi have disappeared. Is this a...
I spent over a week preparing this presentation. Most of the content has now vanished overnight. Is Prezi not a trustworthy platform? I see many questions here with the same problem.
View ArticlePresentation will not Sync
I am using Mavericks. Prezi 5.2.5. Latest Flash installed. Local Trial version of Prezi.Have a presentation, originally began in web editor. Synced to Local. Now updated local version will not sync...
View ArticleHow do I get all prezis that are shared with me on the website and not just...
I am a teacher and have students preparing Prezis. They share them with me. All of those that have been shared are on my iPad, but only some of them appear on my website account. Why? I need all of...
View ArticleFolders? Anyone?
Is it possible to have folders for presentations? I teach four different classes and would love to throw presentations for each into their own folders.
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Why cant i upload images to Prezi even though they are .jpg and png? Is there...
I have tried to upload images since Friday to a new prezi but i cant. I dont know if this is only happening to me or if right now there is something wrong with prezi. is anyone having the same problem?...
View Articleid: 1200 the reason is: [IOErrorEvent type="ioError" bubbles=false...
This keeps popping up and now I cant get my prezi to work and its due tomorrow and i really dont want to start over. Can someone please help
View ArticleMy credit card is expired, where can I change my credit card details?
The credit card on file is expired and I need to change the information. How do I go about that?
View Articlecant get an email to reset password
a friend mine was sent an email that she had to reset her password. she put in her email to reset it. but whenever she gets one it says the token has expired. can she get some direct help she has an...
View Articlepassword reset
I can't login and the reset password email has not been received. I checked the Junk folder in email and have tried the reset password tool multiple times- always checking the username Help me,...
View ArticleCould not get verification email to upgrade my account to "Edu Enjoy"
Despite the fact that I allowed all email to go through to my inbox by selecting the "Don't move e-mail to my Junk E-Mail folder" option (Microsoft Outlook Web App), I could not a verification email...
View ArticleMy prezi disappeared
I've the same problem....I recorded my presentation and when I reconnected .... It had disappeared Note: This topic was created from a reply on the Help. My prezi disappeared! I have to present today!...
View ArticleSaving won't stop loading
I am having this problem too, It won't save to exit, and now I've got a glitch with a text box that won't go away and is stuffing up the rest of my formatting. Exactly the same as above, internet is...
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