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Billed even after cancelling within the Free one month subscription!!
Hi. I had taken up a Prezi Pro free trial account for a months period. Eventually as it didn't turnout very useful to me, I had cancelled the FREE TRIAL SUBSCRIPTION well before the completion of the...
View ArticleError message: “An error has occurred. Please try again later.” (Youtube...
This error message does not indicate a problem with your prezi but the video you are trying to add. It may appear due to one of the following reasons:A video is in the process of being uploaded. Your...
View Articletrouble with PDF showing during present mode
i just completed my first Prezi. I imported a PDF file. when i present it looks perfect. when i Copy and send, it looks great except for the 4th slide. only the first typed line is showing. when i play...
View ArticleDeleted account during trial period without cancelling subscription.
I deleted my account that had an Enjoy trial subscription expiring on 8/22, but forgot to cancel the subscription first.I tried to recover the account, but it only allowed me to create a new account...
View ArticleIllict $159 charge
I was charged $159 today, even though I deleted my entire account last week! I cannot log into my account (since it's deleted) to check subscription settings, send a help request, or anything. Please...
View ArticleI lost my Prezi, any way I can get it recovered?
I made a whole Prezi, but cant find it after I logged in today. I do not have the link,it just disappeared.
View ArticleCan the first slide I created me removed? It is creating a Shockwave crashing...
http://prezi.com/rx8tjdkivd0_/?utm_campaign=share&utm_medium=copy
View ArticleWill my old prezi's be obsolete?
I have a question regarding my old prezi presentations. I share them with clients and my clients use them to this day. Will those prezi's become obsolete with the old version is removed completely?...
View ArticleZoom
Hi, I have a prezi with various zoom levels and it was fine to zoom all the way to the smallest level to see and edit text there. Now I've added something on the biggest level and even though I had...
View ArticleMy credit card is expired, where can I change my credit card details?
The credit card on file is expired and I need to change the information. How do I go about that?
View ArticleRestore previous version?
One of my students made some changes to their prezi that caused some things to go haywire! They have lost a lot of their work and would like to restore their presentation to a previous point when it...
View ArticleI am a member of staff (Advisor) at a university but not a teacher, can I use...
I am a member of staff (Advisor) at a university but not a teacher, can I sign up for EDU ENJOY and create presentations for welfare/arrival information for new students?
View ArticleHow do I change fonts in Prezi? (FAQ)
You can currently choose fonts available in the Prezi library via the advanced Theme Wizard. Please see this article for the steps you need to take. All other fonts are officially unsupported by...
View ArticleFade content into a prezi (FAQ)
Prezi has an animation feature that allows you to fade content into your prezi. This feature works like a path step as each animated element will fade in as you move through the path of your prezi. To...
View Articlemy prezi report is gone a day after.
i was just on the verge of finishing my report yesterday using your Prezi desktop app. It automatically saves the file right? when i opened my prezi this night, the file is missing and i dont know why?...
View ArticleI am a teacher and I have switched schools. My old email no longer works and...
I am a teacher and I have switched schools. My old email no longer works and I cannot log in to prezi. I would like to access my account and change the email associated with the account. Thank you for...
View ArticlePrezi not looping on autoplay
Recently our prezi has stopped looping while on autoplay. Interval is set for 10 seconds, yet when it gets to the end of the prezi it stops and will not loop even though the interval still shows 10...
View ArticlePassword Reset Link Never Reaches My Inbox
I am trying to reset the password to my EDU enjoy account. The reset link never reaches my inbox and I have checked my junk mail folder. Any help would be greatly appreciated!
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