How to cancel subscription after deleting account??
Here is the whole story, I registered an Pro trial account using "leexiangwei@qq.com", then I found I didn't need it that time, then I deleted that account. Several days ago an email from Prezi telling...
View ArticleUrgent problem with email!!!
Hi there, My name is Scott Mullins, I have a gmail account (smullins1972@gmail.com) My son was to uhis email address to sign up to prezi for a school assignment. Instead he used this email...
View ArticleCharges without using the account.
Hi, I created my account to know more about prezi and now I discovered that I have been charged for an account that I have never used. Has somebody had a similar bad experience and knows how to...
View ArticleIve cancelled my account but still been charged! :( Please help !
Hi !I cancelled my Prezi account, prior to one month passing so I didnt think I would be charged.Ive just got charged for one month's service, additionally I cannot log into my account as I have...
View Articleold account
I am having issues logging in to an old prezi account and ive tried every email address. i had created this account with my uni email address which is Nandani.Gosai@student.uts.edu.au and for some...
View ArticlePrezi has charged me incorrectly! How can I have this resolved immediately?
Prezi charged me about $159 and I don't even have an account with you all!
View ArticleAfter upload video-file: sound and picture are out of sync
Hi, I downloaded a video from youtube and cut with quicktime (mac os x 10.9.4), all was perfectly sync. After the upload of the video-file sound and picture are out of sync in the prezi. The audio is...
View ArticlePrezi charged me $59 for edu license, but I only have the public subscription
Prezi charged me 59.00 for education license...but I only have the public subscription so I shouldn't be charged at all. Yet I can't submit a request for help without upgrading. I don't know what to...
View ArticleCharged for service, yet cancelled subscription
I cancelled my subscription after only using it for 10 days, which falls within the free 30-day trial. Yet, several days ago, I saw charges for $59.99 on my credit card statement... and I cannot...
View ArticlePrezi, no Android, and False Advertising.
Prezi, no Android, and False Advertising. Prezi claims to work with all your devices. Yet it does NOT work with Android, which is the MOST popular mobile OS. Change your advertising or develop an...
View ArticleHow to cancel a subscription and return my money?
Dear Prezi! Tell me please, how can I cancel my subscription and how can I return my money ($159) that you have withdrew from my credit card? You have withdrew money, but I can`t even see my...
View ArticleFinding all created content elements in a Prezi
I saw the relevant answers to this type of question. But they do not get to the point. Searching is not an option ;) The feature that is needed is the following: Alternative 1 a) have an shortcut which...
View ArticleIs there any way i can add a hyperlink to my presentation slide?
I want to add a hyperlink to a slide but i dont know how to do it, is there a way to do it and if so can someone explain? i have the premium package, is there anyone i can contact who will show me...
View ArticleMy offline prezi won't sync with prezi.com!
I wasn't able to edit on Prezi online so I go the Prezi with Mac version. I have now finished my presentation and want to share it. I tried syncing it so I can send people the link, but it won't sync....
View ArticleClicking Path to zoom doesn't automatically advance the presentation
I have the ability to click on a path to automatically zoom in, and it will pick up on the navigation path from the point of the view I clicked on... When I share the Prezi, and open it from the link...
View ArticleCan you help me restore a saved Prezi?
Can you help me restore a saved Prezi? I made changes to a prezi looking to create a different version - but didn't realize it autosaved the changes. I have made and saved a copy of the updated...
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Can't get the embed code
Hello,I'm trying to embed a prezi on my website. I followed this tutorial, but once I click the Embed button, the only code that I can view or copy is a puzzling${embedcode}bit. Can you help me?
View ArticleNo "More Presentations By..." area when sending the link to someone?
Is there a way to send someone your Prezi link, and it JUST shows the Prezi... no options to make a copy, no options to share it, it doesn't show "More Presentations By"... ?
View ArticleIssue with Edu Enjoy email verification
I recently attempted to sign up for Edu Enjoy, as I am an educator, and would like to use Prezi for free. I received my verification email that stated that I have for days to click on the active link...
View ArticleNo .edu account, closed the account before I could change my email to have...
I use to work for a school district and had the .edu account. I didn't change my email address after I left the position. I can't get into my .edu account because it is closed. How do I get into it and...
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